Contact information

Last updated: March 1, 2026

Thank you for reaching out to YipYam Games®, operated by BK Enterprises LLC. We’re here to help.

How to Contact Us

For all inquiries, including product questions, order support, warranty claims, or group orders, please contact us using one of the methods below:

📧 Email:
support@yipyam.com

📝 Contact Form:
Available on our website’s Contact Us page

Response Time

We typically respond to inquiries within 1 business day (often sooner).

Please note:

  • Response times may be longer during holidays, promotions, or periods of high volume.

  • Submitting multiple messages for the same issue may delay response time.

Order & Support Inquiries

To help us assist you more quickly, please include:

  • Your order number (if applicable)

  • A brief description of your question or issue

  • Photos or documentation, if relevant (for damage, defects, or warranty requests)

Warranty & Returns

Questions regarding warranties, returns, replacements, or refunds should be sent to support@yipyam.com.

Please note:

  • Warranty claims are handled separately from returns.

  • All requests are subject to our posted Warranty, Return & Refund, and Shipping policies.

Bulk, Group & Event Orders

For inquiries related to:

  • Bulk purchases

  • Group or organizational orders

  • Event pricing or logistics

Please contact us at support@yipyam.com with details about your organization, quantity needed, and timeline.

Business Hours

We monitor inquiries during standard business hours:
Monday–Friday, excluding U.S. federal holidays

Important Notes

  • YipYam Games does not offer phone support at this time.

  • We do not offer in-person support or local pickup.

  • Communication through unofficial channels or third-party platforms may not receive a response.

We appreciate your interest in YipYam Games® and are committed to providing thoughtful support and a great customer experience.